Last Updated: 12 May 2026

Your privacy is not just a legal obligation. it's something I take personally.

At Open Mind Studio, protecting your personal and health information is a foundational part of the care I provide. This Privacy Policy explains what information is collected, how it is used, and your rights as a client or website visitor.

1. Who This Policy Applies To

This policy applies to all visitors of openmindstudio.com and all current, former, and prospective clients of Stephanie Cristerna-Casillas, LMFT.

2. Information Collected

Through the Website: When you visit this website, basic non-identifying data may be collected (such as browser type, pages visited, and time spent on site) through standard analytics tools. This helps improve the website experience and is never sold or shared with third parties for marketing purposes.

Through Contact Forms & Consultations: When you submit an inquiry or schedule a consultation, you may provide your name, email address, phone number, and a brief description of what brings you to therapy. This information is used solely to respond to your inquiry and facilitate scheduling.

As a Client: Client records including intake forms, session notes, and health information are protected under HIPAA (Health Insurance Portability and Accountability Act) and are kept strictly confidential.

3. How Your Information Is Used

Your information is used only to:

• Respond to inquiries and schedule appointments
• Provide and coordinate your therapy services
• Process payments securely
• Fulfill legal and ethical obligations as a licensed therapist

Your information is never sold, rented, or shared with third parties for advertising or marketing purposes.

4. Confidentiality & HIPAA

As a Licensed Marriage and Family Therapist, I am legally and ethically bound to protect your health information under HIPAA. Everything shared in therapy is strictly confidential, with limited exceptions required by law:

• Imminent risk of harm to yourself or others
• Suspected abuse or neglect of a child or vulnerable adult
• A valid court order requiring disclosure

These exceptions will always be discussed with you during our first session.

5. Telehealth & Digital Communication

Online therapy sessions are conducted through a HIPAA compliant video platform. Email and web based contact forms are used for scheduling and general communication only  please do not share sensitive clinical information via email.

6. Third-Party Services

This website may use third-party tools (such as scheduling software or payment processors) that have their own privacy practices. I only partner with services that meet appropriate security and privacy standards.

7. Your Rights

You have the right to:

• Access your records
• Request corrections to your information
• Request restrictions on certain uses of your information
• Receive a copy of my Notice of Privacy Practices (available upon request)

8. Contact

Questions about this privacy policy? Please reach out: Stephanie@openmindstudio.co

Open Mind Studio | Stephanie Cristerna-Casillas, LMFT